MONZO BANK LIMITED
Financial Ombudsman decision DRN-5186427 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr R complained because Monzo Bank Ltd refused to refund him for a transaction he said he didn’t makeUnauthorised transaction
Monzo went on to say that in line with its terms and conditions, it reserved the right to close an account either instantly or with 62 days’ notice. It had decided to close Mr R’s account on 16 MayAccount closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5186427.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.