Bank of Scotland Plc

Financial Ombudsman decision DRN-5183995 Upheld

Upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Tue Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

The interest rate product applicable to sub-account four of Ms D’s mortgage from 31 October 2017.Interest and rates

Ms D complains about the way Bank of Scotland plc trading as Halifax has administered the sub-accounts on her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5183995.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.