MONZO BANK LIMITED
Financial Ombudsman decision DRN-5176525 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
X complains that Monzo Bank Ltd blocked and then closed his account with it.Account closed or refused
On 26 March 2024 Monzo blocked the account, so X was not able to use it after all.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5176525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.