MONZO BANK LIMITED
Financial Ombudsman decision DRN-5175740 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Thu Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Monzo decided to close his account and return funds in the account to the bank that sent the £1000.Account closed or refused
Monzo carried out a review on Mr B’s account in late May 2024, and blocked his access.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5175740.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.