ClearBank Limited
Financial Ombudsman decision DRN-5169817 Upheld
Upheldoutcome, as published by the Ombudsman
£3,101redress stated in the decision
Mon Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Tide then issued T with an immediate notice to close its account on 19 August 2024Account closed or refused
Tide blocked T’s account while it carried out a review. The block meant T couldn’t access its account and couldn’t make or receive payments.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5169817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.