Bank of Scotland Plc

Financial Ombudsman decision DRN-5169198 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Birmingham Midshires didn’t alter the amount it collected each month to reflect the amount of interest accruingMortgage administration

giving Mr F and Miss F incorrect information about what needed to be done in relation to the increases in the interest rateService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5169198.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.