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First Complete Limited
Financial Ombudsman decision DRN-5163116 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Ms B and Mr P complain that Embrace Financial Services Ltd – a mortgage broker and appointed representative of First Complete Ltd trading as PRIMIS Mortgage Network – gave them incorrect information.Product mis-sold
In 2023, Ms B and Mr P were contacted by Embrace when the existing interest rate product on their mortgage was due to expire in August 2023.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5163116.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.