Clydesdale Bank Plc
Financial Ombudsman decision DRN-5160558 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms A complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin”) did not manage her chargeback claim properlyCard dispute or chargeback
Virgin, while it didn’t agree that it was wrong to decline the claim, paid Ms A £75 for failings in its service standards.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5160558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.