Santander UK Plc
Financial Ombudsman decision DRN-5158832 Upheld
Upheldoutcome, as published by the Ombudsman
£13,437redress stated in the decision
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander decided to close Miss F’s account in early August 2024.Account closed or refused
They blocked the account until Miss F provided satisfactory proof of her entitlement to the payment.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5158832.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.