HSBC Bank plc

Financial Ombudsman decision DRN-5158573 Upheld

Upheldoutcome, as published by the Ombudsman

£168,572redress stated in the decision

Thu Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

HSBC blocked P’s account while it carried out a review. When it completed its review, it decided it no longer wanted to offer banking services to P, so it issued a letter to P dated 17 May 2023 confirming its decision to end its relationship.Account closed or refused

On 18 April 2023, HSBC blocked P’s account while it carried out a review.Funds blocked or frozen

she didn’t think it had released the balance of P’s account funds promptly.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5158573.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.