Barclays Bank Plc
Financial Ombudsman decision DRN-5158220 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr B complains that Barclays didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Barclays debit card.Card dispute or chargeback
I think Barclays did make failings in the handling of this chargeback and I think it should pay Mr B £300 for the distress and inconvenience this caused him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5158220.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.