Revolut Limited

Financial Ombudsman decision DRN-5156084 Upheld

Upheldoutcome, as published by the Ombudsman

£1,599redress stated in the decision

Tue Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mr Z complained because Revolut Ltd refused to refund him for transactions he said he didn’t make.Unauthorised transaction

It was over three hours before a live person from Revolut picked up Mr Z’s chat.Service failure

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017, PSR APP reimbursement requirement

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5156084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.