Revolut Limited

Financial Ombudsman decision DRN-5152227 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£4,300redress stated in the decision

Thu Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr H is complaining that Revolut Ltd hasn’t reimbursed him for funds he lost to a scam.APP scam refund refused

He asked Revolut to raise chargeback claims for the payments he’d made, but it told him there were no chargeback rights for the disputed payment.Card dispute or chargeback

Rules cited

FCA Consumer Duty (PRIN 2A), FCA DISP (Dispute Resolution), CRM Code (APP scam reimbursement), PSR APP reimbursement requirement, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5152227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.