Firms › Kensington Mortgage Company Limited ›
Kensington Mortgage Company Limited
Financial Ombudsman decision DRN-5148222 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Unfair charges have been applied since the mortgage was taken outCharges and fees
Mr and Mrs C complain about the way Kensington Mortgage Company Limited trading as Acenden have dealt with their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5148222.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.