Topaz Finance Limited

Financial Ombudsman decision DRN-5145980 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

It wants Mr and Mrs C to provide evidence that their bankruptcy was discharged so that it can write off the balance, close their account and update their credit reports (if this is necessary).Credit file reporting

The complaint Mr and Mrs C complain that Topaz Finance Limited (trading as Hessonite Mortgages) keeps contacting them about a mortgage debt they don’t believe they owe.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5145980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.