National Westminster Bank Plc

Financial Ombudsman decision DRN-5142976 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

refund unpaid item fees totalling £24 incurred by P in May and June 2024Charges and fees

declined to change the monthly repayment date of its bounce back loanMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5142976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.