Barclays Bank Plc
Financial Ombudsman decision DRN-5134439 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
Barclaycard identified her account as being in persistent debt, and so they sent Mrs S letters and messages advising of the steps she needed to take to ensure the account was brought out of this.Funds blocked or frozen
She also complains that Barclaycard failed to treat her appropriately as a vulnerable customer.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5134439.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.