TSB Bank plc

Financial Ombudsman decision DRN-5134057 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr S complains TSB Bank PLC (“TSB”) refuses to refund him for transactions on his account he says he didn’t authorise.Unauthorised transaction

The remaining transactions Mr S disputes relate to authorised transactions which Mr S says he didn’t receive the goods for. In such circumstances we would expect TSB to raise a chargeback.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5134057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.