Bank of Scotland Plc

Financial Ombudsman decision DRN-5123980 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs B complain that Bank of Scotland Plc trading as Halifax (“Halifax”) didn’t notify them that their accounts were to be closedAccount closed or refused

Halifax should’ve provided you with copies of the letters when you did a DSAR. In their final response letter, they apologised for having not done itComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5123980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.