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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-5123244 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Platform agreed a payment arrangement with the joint account holder for three months in 2023. Ms W contacted Platform in August 2023 after noticing the arrangement on her credit file.Credit file reporting

Ms W complains that The Co-operative Bank Plc trading as Platform agreed to a payment arrangement on her joint mortgage without her consent.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5123244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.