Nationwide Building Society

Financial Ombudsman decision DRN-5123067 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr S complains Nationwide Building Society (Nationwide) provided poor customer service when he asked for his packaged bank account to be closed.Account closed or refused

Mr S wants Nationwide to refund the bank account fees charged to his bank accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5123067.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.