Topaz Finance Limited

Financial Ombudsman decision DRN-5123012 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr R complains that Topaz Finance Limited trading as Hessonite Mortgages paid ground rent to his landlord, despite him disputing the amount and telling Hessonite that he did not want it to pay.Mortgage administration

I agree with Mr R that Hessonite should have told him the reasons why it believed it had the authority to pay the ground rent and its reasons for doing so.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5123012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.