J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5123000 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Chase blocked the accountsFunds blocked or frozen

Chase has not in my view shown that its concerns were legitimate. The evidence which Chase has provided does not support its description of them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5123000.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.