Bank of Scotland Plc

Financial Ombudsman decision DRN-5117310 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Miss G says she complained to BOS that it shouldn’t have allowed the small unimportant payments to have been debited to her bank account creating the overdraftCharges and fees

Miss G complains Bank of Scotland plc (BOS) allowed her bank account to go overdrawn causing her credit file to be affected.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5117310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.