The Co-operative Bank Plc

Financial Ombudsman decision DRN-5116639 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Platform has unfairly charged an additional 1% interest on the mortgage because the property is tenanted.Charges and fees

The estate of Mr H complains about how The Co-operative Bank Plc trading as Platform (Platform) has administered the late Mr H’s interest only mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5116639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.