Bank of Scotland Plc

Financial Ombudsman decision DRN-5106886 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr K has complained that Bank of Scotland plc (trading as “Halifax”) irresponsibly provided him with an overdraft which it continued applying charges on even when he was in financial difficulty.Irresponsible lending

refund the interest, fees and charges it added to Mr K’s overdraft balances over £1,550.00 from April 2018 to April 2019 and all of the interest, fees and charges it added to the overdraft from April 2019 onwards.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5106886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.