PrePay Technologies Limited

Financial Ombudsman decision DRN-5095504 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Prepay told him his card had been deactivated in August 2023Funds blocked or frozen

One of our investigators reviewed the complaint. She found a number of shortcomings in Prepay’s service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5095504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.