National Westminster Bank Plc

Financial Ombudsman decision DRN-5093300 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

On 12 May 2023, NatWest notified Mr M it had decided to end its banking relationship with him.Account closed or refused

NatWest restricted Mr M’s account from 26 April 2023 until 10 May 2023.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5093300.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.