J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5092512 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Miss B complains that J.P. Morgan Europe Limited (trading as Chase), unfairly decided to close her account.Account closed or refused

Chase also failed to adequately support Miss B after she mentioned her health problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5092512.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.