Santander UK Plc
Financial Ombudsman decision DRN-5090923 Upheld
Upheldoutcome, as published by the Ombudsman
£4,265redress stated in the decision
Fri Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
I’m satisfied that the payments from Mr G’s account were more likely than not unauthorisedUnauthorised transaction
They also closed his account with no notice.Account closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5090923.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.