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Aviva Life & Pensions UK Limited
Financial Ombudsman decision DRN-5090840 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
The estate of Ms T complains that Aviva Life & Pensions UK Limited mis-sold the late Ms T a lifetime mortgage.Product mis-sold
The estate also complains that Aviva has unfairly taken legal action to repossess the mortgaged property following Ms T’s death.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5090840.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.