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Topaz Finance Limited
Financial Ombudsman decision DRN-5086723 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M complains that Topaz Finance Limited (trading as Hyalite Mortgages) required him to provide income and expenditure information before it would consider his request to capitalise his arrears.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5086723.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.