MONZO BANK LIMITED
Financial Ombudsman decision DRN-5074848 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr M has complained that Monzo Bank Ltd won’t refund transactions he says he didn’t make or otherwise authorise.Unauthorised transaction
Mr M is also unhappy Monzo closed his account and the service he received.Account closed or refused
Monzo has acknowledged that Mr M might have received service that wasn’t of the standard he was reasonably entitled to expect.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5074848.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.