Barclays Bank Plc
Financial Ombudsman decision DRN-5067924 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr R complains that Barclays Bank UK PLC hasn’t provided him with documents he asked it for in connection with his mortgage, it hasn’t replied to all his correspondence, and it took legal action but its representatives failed to attend the court hearing.Mortgage administration
Barclays apologised for not replying to Mr R’s correspondence, for going ahead with court proceedings after Mr R had told it he was willing to make payments, and for its solicitors not attending the court hearing.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5067924.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.