Derbyshire Home Loans Ltd

Financial Ombudsman decision DRN-5059490 Upheld

Upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Thu Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr B said he’d paid £168 for unnecessary work.Charges and fees

Mr B complains about what happened when he asked Derbyshire Home Loans Ltd (“DHLL”) to extend the term of his existing Buy To Let (“BTL”) mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5059490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.