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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-5057821 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Ms K complains that for the last few years she has repeatedly asked The Co-op for a new interest rate on her mortgage without success.Interest and rates

Ms K complains that The Co-operative Bank Plc trading as Platform wouldn’t allow her to take a new interest rate on her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5057821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.