Pepper (UK) Limited
Financial Ombudsman decision DRN-5053296 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
additional interest added to arrears balancesCharges and fees
The essence of the complaint is about how Pepper handled the attempted redemption of the mortgage in 2023. Additionally, Mr and Mrs W are unhappy with the manner in which Pepper administered the mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5053296.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.