MONZO BANK LIMITED
Financial Ombudsman decision DRN-5046980 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
Monzo blocked the account and told Mr C that it would be closed.Account closed or refused
Monzo blocked the account and told Mr C that it would be closed.Funds blocked or frozen
Mr C tried to make a data subject access request (DSAR). Monzo said that it needed to verify his identity before it could comply with that request.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5046980.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.