Zempler Bank Limited

Financial Ombudsman decision DRN-5045189 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

Mr H complains that Zempler Bank Limited, trading as Cashplus Bank, closed his newly opened accountAccount closed or refused

But Cashplus also restricted the account. Though the account technically remained open, it stopped any payments being made or received, and removed Mr H’s online access to the account.Funds blocked or frozen

I’m not persuaded Cashplus couldn’t have paid Mr H the funds sooner.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5045189.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.