Halifax Limited

Financial Ombudsman decision DRN-5043238 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Halifax told Miss B that its International Service Centre considered the cheques to have been “fraudulently issued”Unauthorised transaction

Miss B complained to Halifax that it had not attempted to speak with her about the cheques before sending its letterComplaint handling

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5043238.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.