Barclays Bank UK PLC

Financial Ombudsman decision DRN-5042848 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr and Mrs V feel that Barclays unfairly applied an early repayment charge (ERC) when they redeemed their mortgage early.Charges and fees

Mr and Mrs V didn’t feel this was fair. They felt that information relating to the redemption statement was unclear as to when payment had to be made to avoid paying an ERC.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5042848.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.