Topaz Finance Limited

Financial Ombudsman decision DRN-5038717 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Thu Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

remove the arrears markers it has placed on the credit filesCredit file reporting

cancelled a direct debit used to pay the mortgage, then made it excessively difficult to reinstateMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5038717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.