Santander UK Plc
Financial Ombudsman decision DRN-5031469 Upheld
Upheldoutcome, as published by the Ombudsman
£79,900redress stated in the decision
Mon Nov 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Santander UK Plc should then refund the difference between the Early Repayment Charge that Mr and Mrs S paid then, and the Early Repayment Charge they would have paidCharges and fees
Santander UK Plc must calculate the Early Repayment Charge that would have been paid by Mr and Mrs S if they had ported £79,900 of the mortgage they redeemed on 27 October 2023.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5031469.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.