Barclays Bank Plc
Financial Ombudsman decision DRN-5029827 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
W complains that Barclays Bank Plc trading as Barclaycard didn’t close its credit card account when asked.Account closed or refused
W adds that the only response it has received from Barclaycard was a statement in April and a generic e-mail in May to let it know about the changes in the terms and conditions.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5029827.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.