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PayPal (Europe) Sarl et Cie SCA
Financial Ombudsman decision DRN-5028737 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
approved a credit account for him in 2018 when he could not afford it and then approved a series of credit limit increases irresponsibly.Irresponsible lending
All late payment and over limit fees should also be removedCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5028737.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.