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PayPal (Europe) Sarl et Cie SCA
3banking decisions
—uphold rate (too few to publish)
2not upheld
Only 3 decisions carry a recorded outcome for this firm. That is too few to publish a rate, so none is shown — a percentage over a handful of cases would be noise presented as a finding.
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2023-H1 | 43.0% | — | — | 670 |
| FOS | 2022-H2 | 43.9% | — | — | 589 |
| FOS | 2022-H1 | 36.2% | — | — | 708 |
| FOS | 2021-H2 | 25.0% | — | — | 1,114 |
| FOS | 2021-H1 | — | — | — | 2,648 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.