Arval UK Limited
Financial Ombudsman decision DRN-5028159 Upheld
Upheldoutcome, as published by the Ombudsman
£511redress stated in the decision
Wed Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Mr L complains that Arval UK Limited (“Arval”) has charged him for relief vehicles he booked while his vehicle wasn’t being used.Charges and fees
They must also remove any adverse information they have recorded on Mr L’s credit file in relation to this charge.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5028159.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.