J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5026050 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

Chase blocked Ms H’s account. That meant she couldn’t access the funds in the account.Funds blocked or frozen

Ms H complains that J.P. Morgan Europe Limited trading as Chase (‘Chase’) blocked her account and took too long to give her back her funds.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5026050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.