Barclays Bank UK PLC

Financial Ombudsman decision DRN-5021544 Upheld

Upheldoutcome, as published by the Ombudsman

£28redress stated in the decision

Fri Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs C complains that Barclays Bank UK PLC didn’t refund her for some unauthorised payments made from her account.Unauthorised transaction

She’s also unhappy that the bank has closed her account.Account closed or refused

Barclays acknowledged its service failings – including delays, incorrectly recording that Mrs C was liable for certain payments despite agreeing to refund her, and poor complaint handlingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5021544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.