Barclays Bank UK PLC

Financial Ombudsman decision DRN-5018686 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Barclays informed him that some of the buyers had claimed that the transactions were fraudulent... decided to close them immediatelyAccount closed or refused

Barclays said it blocked the accounts on 3 May 2023 and decided to close them immediately on 6 May 2023Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5018686.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.